Terms and Conditions
1. General Information and Legal Agreement
1.1. The website wildzcasino.uk.com is operated by WCG B.V., a company registered under the laws of Curaçao with registration number 152285. Our registered office is located at Korporaalweg 10, Willemstad, Curaçao. Wildz operates under a license issued by the Curaçao eGaming Authority, specifically the Master Gaming License 8048/JAZ. Financial transactions are facilitated by Kalimela Limited, a company registered at 1 Dimofontos, Lamda Tower, 6th Floor, 1075, Nicosia, Cyprus, acting as the Merchant of Record.
1.2. These Terms and Conditions establish a legally binding contractual agreement between Wildz Casino and any individual who opens an account. By completing the registration on wildzcasino.uk.com, you acknowledge that you have read, understood, and agreed to be bound by all the provisions in this document.
1.3. This contractual relationship is governed by the laws of Curaçao. However, it is the player's sole responsibility to ensure that their online gambling activities are in full compliance with the local laws of their country of residence. In the UK, users must be at least 18 years of age.
1.4. All players must accept these Terms and Conditions before accessing any services, registering, or playing. If a player does not agree with any part of these rules, they must immediately leave the site and refrain from creating an account.
1.5. These Terms and Conditions may be updated periodically to reflect changes in technology or legislation. It is the responsibility of the player to consult this page regularly, at least once a month. Players will be notified of significant changes before they take effect.
2. Opening and Managing a User Account
2.1. When registering an account on wildzcasino.uk.com, the use of Cyrillic, Greek, Arabic, or other non-Latin scripts is strictly prohibited. All personal data must be entered using Latin characters exclusively. Supporting documents provided later must match the registered data exactly.
2.2. To play for real money, a player must create an account by providing accurate information: email address, a strong password, full legal name, complete residential address, a valid telephone number, and date of birth. The player is obligated to keep this information up to date.
2.3. Each individual is allowed to hold only one unique account on the platform. The creation of multiple accounts (duplicate accounts) is a serious violation. Detection of such abuse will result in the immediate closure of all related accounts and the nullification of any winnings generated fraudulenty.
2.4. Access to games is strictly reserved for persons aged 18 or older. Wildz performs identity checks (KYC). If a minor is identified, the account will be closed, and all winnings will be confiscated.
3. Password and Account Security
3.1. Players are advised to use strong passwords consisting of at least six characters, including uppercase, lowercase, numbers, and special symbols. You are solely responsible for maintaining the confidentiality of your login credentials.
3.2. All activities carried out under a valid account are considered to have been performed by the player. If you suspect that your account has been compromised, you must notify [email protected] immediately.
4. Risk Management and Verification (KYC)
4.1. Players guarantee that the funds deposited on wildzcasino.uk.com are not the product of any criminal or illegal activity. It is prohibited to sell, transfer, or share accounts with third parties.
4.2. As part of our anti-money laundering (AML) obligations, we may request official documents at any time. This includes a valid government-issued ID, a utility bill not older than three months, and proof of ownership for the payment method used.
4.3. Accounts may be restricted or closed if the requested documentation is not provided within 7 days or if there is a founded suspicion of fraudulent behavior.
5. Bonus Rules and Promotion Terms
5.1. Unless stated otherwise in a specific offer, all reload bonuses and free spins are subject to a wagering requirement of 40 times the bonus amount before funds can be withdrawn.
5.2. When playing with an active bonus, the maximum allowed bet is 5 GBP per round and 0.50 GBP per betting line. Exceeding these limits may result in the forfeiture of the bonus and associated winnings.
5.3. Each bonus can only be used once per user, household, IP address, device, or payment instrument. Any abuse of the bonus system will lead to exclusion from future promotions.
5.4. Bonuses expire automatically 14 days after activation if the wagering requirements are not met. Any withdrawal request made while a bonus is active will result in the immediate cancellation of that bonus.
6. Real Money Operations: Deposits and Withdrawals
6.1. The player accepts that all financial transactions on the site are processed by third-party Payment Service Providers (PSPs). Wildz is authorized to act on your behalf to process these transactions.
6.2. Wildz is not a financial institution, and deposits do not generate interest. You acknowledge the inherent risk of losing money when playing games of chance.
6.3. Identity verification is mandatory once cumulative transactions reach 2,000 GBP, though we reserve the right to perform checks at any level of activity.
6.4. To be eligible for a withdrawal, each deposit must be wagered at least once (wagering x1). Withdrawals are processed back to the same method used for the initial deposit.
6.5. For withdrawals exceeding 2,500 GBP, the company reserves the right to pay the amount in weekly installments of 2,500 GBP until the full balance is cleared.
7. Inactive Accounts and Fees
7.1. An account with no login activity for 12 consecutive months is considered inactive. After notification, if the player does not reactivate the account within 30 days, a monthly administration fee of 10 GBP will be deducted from the balance.
7.2. If inactivity persists for more than 24 months total, the remaining balance may be seized and transferred to relevant regulatory authorities.
8. Fair Play and System Integrity
8.1. The use of automated software, robots, or External Player Assistance (EPA) tools to gain an unfair advantage is strictly prohibited. Any winnings obtained using such methods will be voided.
8.2. Exploiting system bugs, programming errors, or editorial mistakes to gain an advantage is forbidden. Any player who discovers a bug must report it to [email protected] immediately.
9. Responsible Gambling
9.1. Gambling should be a form of entertainment. We provide tools for deposit limits and self-exclusion in the Play Safe section of your account. Players can set daily, weekly, or monthly limits on their activity.
10. Complaints and Disputes
10.1. Any dissatisfaction or claim regarding the services should be sent to [email protected] with the word complaint in the subject line. We aim to respond to all inquiries within 24 business hours.
11. Violation of Terms and Fraud
11.1. If a player is found to have cheated or attempted to defraud the company, Wildz reserves the right to close the account, void winnings, and share this information with relevant authorities and other service providers.
12. Intellectual Property
12.1. All content on the site, including software, text, logos, and graphics, belongs to the operator or its licensors. Unauthorized reproduction or use is strictly prohibited and punishable by law.
13. Anti-Money Laundering (AML) Policy
13.1. Wildz complies with international AML regulations. All transactions are monitored to prevent money laundering and the financing of terrorism. Suspicious activities will be reported to the authorities.
14. Refund Policy
14.1. Refunds are only granted in exceptional circumstances at the sole discretion of the management. Usually, refunds are processed through the same payment method used for the original deposit.
15. Termination of Account
15.1. A player may close their account at any time by contacting customer service. Upon closure, all pending bets will be cancelled, and any remaining real money balance will be returned to the player after verification.
18+ | Play Responsibly | BeGambleAware | Gambling can be addictive. Please play within your limits.